TouchPoint Media, LLC acknowledges the seriousness of safeguarding your confidentiality. We value your privacy and appreciate your trust in us.
Data
All data information is processed and stored in Toronto, Ontario, Canada. The data that we collect from you facilitates us to persistently personalize and expand upon your TouchPoint Media experience. You have the preference not to offer certain information; conversely, surrendering information may anticipate you from being able to obtain full benefits of some of our unique web service paradigm.
Information Collected
This section of our privacy policy pertains to all information collected by or submitted to TouchPoint Media, LLC. When you browse our site, we collect certain data about you which includes your IP address. Your IP address is used for TouchPoint Media's internal use only and helps us troubleshoot issues with our server and administer our web site. We also automatically trace specific information about your activities on our web site. We utilize this information to do internal research on your interests/habits and to assist us improve understanding and serve you. This information may include clicking certain stream data and the types of browser being used.
Cookies
We also store particular types of information when you interact with us on our web site. For example, we use "cookies" which can obtain certain information from your web browser. By transferring these alphanumeric specifics or "cookies" that your browser generates at our request in an agreed place on your computer, TouchPoint Media assigns you a distinctive customer code and archives information based on your activity on our site. When you visit or return to our site, we retrieve the cookie to connect you as one of our customers and recall your orders or settings you have selected. The cookie also facilitates us to retrieve your past activities, locate your account data, and customize site features and special deals to you. The cookie does not save your billing information, nor does it save any of your private information in an explicit fashion. Most web browsers by default are set to accept cookies, but permit users to disable cookies by customizing the browser options. If you have set up your browser to decline cookies, some feature of our site, including our shopping cart, will not work accurately.
Use of Information
To approach specific business modules, such as order executions or email transmissions, we hire other vendors to perform these modules on our behalf. These companies have the required information to process their functions, but are mandatory to keep it encrypted and confidential and not use it for any other intention other than fulfilling their contractual necessities to TouchPoint Media. Any credit card payment information you submit is used solely in billing for the specific transaction in which the information was submitted unless otherwise disclosed. Payment information is temporarily stored on our secure servers to allow the processing of refunds or to respond to customer inquiries.
Third Parties
Immediately after the completion of your TouchPoint Media online transaction, you may be presented with an opportunity to purchase third party products or services that we believe may be of interest to you. These products and services are offered by TouchPoint Media or independent third party vendors which are supplied by companies not owned or operated by TouchPoint Media. If you select one of the presented offers, you will be redirected to the third party's site unless otherwise disclosed. Information you submit to the third party and any communications you have with the third party will be regulated by the privacy and other policies of that third party. TouchPoint Media will not provide your credit card or other payment details to any third party in relation with one of these offers unless you specify to us that we are approved to do so.
Contact Information
When you sign up for an account or volunteer information to TouchPoint Media, your name and e-mail address are required. Your contact information permits us to contact you with confirmation of your account opening, order confirmations and updates. When submitting an order, TouchPoint Media may request your shipping address, telephone number, or other demographic information. This information may be joint with other personal information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future service efforts more competent. TouchPoint Media, LLC works with another company as a joint partnership and reserves the right to issue personal information when we believe such disclosure is applicable to act upon with the law, to collaborate with an inquest of activities declared to be illicit, to put into effect our terms of use, or to safeguard the rights or property of TouchPoint Media, LLC or others.
How to manage your account
If you do not wish to receive e-mail from TouchPoint Media not associated to your orders or account, simply set this option in your account settings at any time. If you wish to change your name, e-mail address, password, or e-mail preferences after you have registered, you can edit your account details by clicking into My Profile and adjust accordingly. You may also request these changes by e-mailing or calling us or writing to:
TouchPoint Media, LLC
Customer Care
135 Sully’s Trail, Suite 4
Pittsford, NY 14534
United States of America
Secure Encryption
We use Secure Socket Layer (SSL) technology, which is supported by the majority of current Internet browsers. SSL is most effective when you are using the latest 128-bit encryption versions of either Microsoft Internet Explorer or Mozilla Firefox. SSL technology carries out the highest level of security available on the Internet. It automatically encrypts data transmitting over the Internet, authenticates the identity of the processing servers through certificates and digital signatures, and verifies that the validity of message content is sustained throughout transmission. TouchPoint Media, LLC minimum requirement for transactions is supported by the Internet Explorer 5.0 browser (the standard 40-bit or 56-bit encryption). Please refer to your browser's help window for details on its security features.
Password Protection
At TouchPoint Media, LLC, your confidential information is password protected, added to the level of security offered by SSL technology. (See Secure Encryption for more information). When you create an account at TouchPoint Media, you choose a unique password for your account. You may change the password as often as you wish by going to My Profile.
Problems Signing In
To guarantee protection of your confidential information, we have designed a module to assist you when you forget your password. The majority of the time, problems authenticating result from the submission of an incorrect e-mail address and/or password. If you are having trouble signing in to our site now, please email info@tpmworldwide.com and we'll get it resolved ASAP after confirmation.
Order Confirmation
TouchPoint Media sends you a confirmation email of each order you place. If you receive a confirmation for an order you did not place, immediately e-mail us at info@tpmworldwide.com